Privacy Policy

Privacy Policy

Introduction

Welcome to https://digital-paint-matching.collision-talk.com (hereafter referred to as “Digital Paint Matching” or “we”). We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care and in accordance with relevant data protection laws worldwide, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California Consumer Privacy Act (CCPA)/California Consumer Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Personal Information Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy is applicable to all aspects of our website, including but not limited to:

  1. Our online platforms and applications.
  2. Services and products offered through these channels.
  3. Interactions with users on our websites linked to this Privacy Policy.
  4. Communications initiated by us, such as newsletters, emails, phone calls, or text messages (SMS).

Please note that this policy does not cover third-party platforms, applications, products, or services accessed through links on our site. These entities have their own privacy policies that govern the use of your information when using their services, and we encourage you to review these policies before engaging with them.

Processing Activities

This policy outlines our practices regarding:

  1. User Accounts: When you create an account with us, we collect account-related information such as your name, email address, and password.
  2. Payment Details: We securely process payment information for transactions conducted on our platform, including credit/debit card numbers (partially or fully), expiration dates, and CVV codes.
  3. Financial Data: This includes banking information if you choose to link your bank accounts for seamless payments.
  4. Purchase History: Details of products or services purchased from us, including quantities, dates, and order totals.
  5. Mobile Device Identifiers: We may collect unique device identifiers, IP addresses, and mobile carrier information to enhance user experience and optimize our services.
  6. Location Data: With your consent, we can access your location data to provide location-based services and personalized content.
  7. Feedback and Reviews: Any feedback, ratings, or reviews you share with us, including comments on products or services.
  8. Social Media Information: If you choose to connect your social media accounts, we may collect data from those platforms, such as profile pictures, usernames, and public posts.
  9. Product Interactions: Information about how you interact with our products, features, and content, including views, clicks, and purchases.

Personal Data Collection Methods

We gather personal data through various means:

  1. User Input: Directly from the information you provide when setting up an account, making purchases, or filling out forms on our site.
  2. Interactions: Through your activities on our platform, such as product views, purchases, and communications with our customer support team.
  3. Automated Technologies: Cookies and tracking technologies to collect data about your browsing behavior, preferences, and device information.
  4. Third-Party Sources: We may receive personal data from third parties who have permission to share it with us, such as payment processors or analytics providers.

Cookies and Similar Technologies

We use cookies (and similar tracking technologies) to enhance user experience and gather insights for service improvement:

  • Strictly Necessary Cookies: These ensure basic functions of our website, like secure log-in sessions.
  • Preference Cookies: Remember your preferences, such as language settings or display options.
  • Analytics Cookies: Track aggregate data about site usage to improve performance and user experience.

Users can manage their cookie preferences through our Cookie Manager tool, allowing them to control which types of cookies are accepted.

Data Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes:

  1. Account Information: As long as your account is active or necessary for fulfilling customer support requests.
  2. Payment Details: For the period needed to complete transactions, fulfill orders, and resolve disputes (as per applicable laws).
  3. Purchase History: Typically for a period of 7 years post-purchase, as required by tax regulations.
  4. Other Data Types: Retained based on specific legal obligations or business needs, after which it is securely deleted or anonymized.

Security Measures

We have implemented robust security measures to protect your personal data:

  • Encryption: Secure data transmission and storage using industry-standard encryption protocols.
  • Third-Party Processing: Engaging trusted third-party service providers who adhere to strict security standards.

Children’s Privacy

Digital Paint Matching does not intentionally collect or process personal information from children under 18 years of age. If you believe we have collected such data by mistake, please contact us using the details provided in the ‘Contact Us’ section below.

Your Data Rights (Subject to Local Laws)

Depending on your location and applicable laws, you may have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in specific circumstances.
  • Restriction: Limit our processing of your data while we verify its accuracy or address objections.
  • Portability: Receive a copy of your data in a structured, commonly used format.
  • Objection: Object to or withdraw consent for certain data processing activities.
  • Non-Discrimination: Be free from unfair treatment due to exercising your data rights.

To exercise these rights, please contact our privacy team using the details provided below. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Privacy Policy

We reserve the right to update this privacy policy at any time. Any changes made will be reflected on this page, and we encourage you to review it periodically for the latest information.

Contact Us

For any inquiries, requests to unsubscribe, or questions regarding data protection, please contact us:

We value your trust in our commitment to privacy and data security.